Shipping policy

Shipping Policy
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Standard post is available for $11.95, and Express Post is available for $14.95 within AUSTRALIA ONLY.Unfortunately we are unable to ship internationally at this stage. Postage prices are calculated based on current Australia Post shipping costs.
FREE standard shipping is available on all Australian orders over $120.
All items are posted with Australia Post and can be tracked with the tracking details you receive in your dispatch email.

If your order is returned to Maple and Belle, you will be responsible for any additional shipping costs. If a delivery attempt is made and the shipping carrier is unable to reach youβ€”or you do not respond to their emails or messagesβ€”Maple and Belle cannot offer a refund or replacement for these items. Please keep an eye on your tracking information and ensure that all contact details provided at checkout are correct. Unclaimed packages are not eligible for refunds or replacements.

Shipping costs are non-refundable, as they are paid directly to the postal service (Australia Post). If a refund is issued, the actual shipping cost will be deducted from your refund total. Personalised items are not eligible for refunds; however, Maple and Belle may choose to replace them at their own discretion.

We kindly ask that you inspect your parcel upon arrival. If there are any issues with your order, please contact us within 14 days of delivery. We will be unable to assist any further once the 14 days has past.


Delivery times

Australia: Standard Australia Post 3-6 business days after processing time.
Express Post 1-3 business daysΒ after processing time.

New Zealand: EstimatedΒ 4-10 business days after processing time.

USA, UK, CANADA (Standard Post) - Estimated 6 - 11 Business Days, after processing time.


*Please expect potential delays over sale periods (this may slightly effect the turnaround time depending on the amount of orders during the sale period) public holidays and during busy periods such as Easter and Christmas.Β 
We encourage all new customers to please read this policy page prior to making an order with us, so that you have full understanding of how our small business works.
In order to keep our turnaround time as quick as possible (which means you get your order faster!) design approvals are only sent out if we feel it is necessary, or if it is requested (which we are always more than happy to do).

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If you are buying from outside Australia – Please Note:

Import duties, taxes, and fees are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
It is recommended that you check with the relevant authorities in your country (or the destination country of your order) to determine any applicable fees before making a purchase from Maple and Belle.
Customs duties vary by country, so please contact your local customs office for more details.
Maple and Belle is not responsible for these charges and will not issue refunds for items returned due to refusal, non-delivery, or other customs-related issues unless prior arrangements have been made with us.